Top ISO honours for Contact Centre performance

Dubai Holding Community Management successfully achieved two prestigious ISO certifications for their Contact Centre operations, underscoring their ongoing commitment to excellence in service delivery and quality assurance.

 ISO 9001:2015 – Quality Management Systems: This certification has been awarded in acknowledgment of the strong, process-driven approach maintained across the Contact Centre operations, affirming the commitment to delivering consistent and high-quality service that promote efficiency and continuous improvement. By meeting the rigorous criteria of this certification, the team demonstrated its dedication to operational excellence and sustainable quality management practices that align with international benchmarks.

 ISO 18295-1:2017 – Customer Contact Centres: This certification validates the structure, performance and quality of the Contact Centre operations, focusing on responsiveness and professionalism at every stage of the customer journey. It showcases DHCM's ability to create positive and consistent experiences that strengthen trust among its residents and other stakeholders.  

These achievements stand as a testament to the valuable contributions and dedication to delivering exceptional experiences to DHCM's stakeholders. Together, we will keep raising the bar and shaping a brighter future.