Dubai Holding Community Management Wins GCIA 2025 Award for Happiness & Engagement Services

Dubai Holding Community Management has been honoured with the Happiness & Engagement Services Award at the Global Continual Improvement Award (GCIA) 2025, presented by the Dubai Quality Group.

The award was presented by His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority, Chairman of Dubai Airports, and Chairman and Chief Executive of Emirates Airline and Group.

This prestigious recognition celebrates Dubai Holding Community Management’s flagship initiative, The Experience Hub, a bespoke, data-driven platform designed to unify contact centre agent experience, learning and development, performance monitoring, and customer insights within a single ecosystem.

Powered by advanced capabilities such as AI-driven sentiment analysis, customer experience assessments, and employee engagement tools, The Experience Hub enables data-informed decision-making and fosters a culture of continuous improvement.

This achievement underscores Dubai Holding Community Management’s commitment to elevating experience management into a strategic operational capability, one that goes beyond reporting to actively shape meaningful outcomes for both customers and employees.