First International Win for Customer Service Innovation

Dubai Holding Community Management was announced the winner of the Customer Service Innovation of the Year – UAE at the Real Estate Asia Awards 2025. This accolade highlights DHCM’s ongoing commitment to delivering world-class service across its Contact and Engagement Centres, led by a dedicated Customer Experience Department structured around three strategic pillars: Voice of Customer, Performance Management and Mystery Shopper. These specialised teams work in synergy to elevate service delivery and build meaningful community connections.

Built on the pillars of teamwork, innovation, and continuous improvement, the department is guided by global standards such as ISO 9001 and ISO 18295. At DHCM, customer experience isn’t just a function; it’s a mindset that connects people, purpose and service at every touchpoint.

Together, these initiatives underscore DHCM’s vision of creating people-first communities through innovation, operational excellence and an unwavering commitment to service. In a region rapidly evolving in scale and sophistication, Dubai Holding Community Management stands out not only for its performance metrics but also for its belief that exceptional communities are built through consistent care, smart systems and a deeply human approach to service.

The Real Estate Asia Awards spotlights the dynamic world of real estate in Asia and recognises the exceptional real estate projects, developments, and companies that make a lasting impact on their local communities. The awards programme highlights initiatives that push the boundaries of innovation and excellence.